Services

...and a laser focus on customer service

Services

CAD IT is focused on supplying the right technology support its customers.

CAD IT approach established through the course of more than forty years’ experience, is entirely focused on achieving its customer’s needs. Guidelines, frameworks and specific toolsets are in place to ensure every aspect of work is linked to these needs from requirements and service planning, through solution development to deployment and support.

Software Development Centre of CAD IT supports all software releases, documentation and materials.

CAD IT has developed a special single-point-of-contact (SPOC) Customer Support Framework for the management of support and maintenance activities including Service Desk, Incident and Problem Management, Change and Release Management.

Its main purpose is:

  • to act as a single point of contact for the CAD IT software end-user;
  • to manage the life cycle of user generated issues and service requests;
  • to guarantee pre-agreed service levels;
  • to organise and prioritise requirements;
  • to keep end-users updated on progress.

Our services comprise proprietary solutions in the following areas:

  • project management;
  • system integration;
  • consultancy and training;
  • customisation and change management activities;
  • application monitoring & support through agreed SLA;
  • multi-lingual, 24x7 Help Desk;
  • regulatory support;
  • application development;
  • application maintenance;
  • private cloud;
  • business processing.

CAD IT provides a range of services according to customer need.

Our balanced approach between product solutions and business services enables us to fully understand and serve the needs of our customers. With over 10,000 man-years of accumulated experience gained serving leading organisations, we are ready to supply services encompassing the complete value chain from solution analysis to application hosting.